Black Ember stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days of your purchase date for a full refund (30-days within the shipping date for preorders), less shipping.

Items must be in brand new condition and original tags must be attached.

Packs with any sign of wear will not be accepted for return. Contact us at team@blackember.com to let us know why you would like to return your items. Do not ship your return back without authorization as it will not be processed.

One your item is received, inspected and accepted, your refund will be processed and applied to the original method of payment. Allow 7-14 business days to process your return.

At this time, exchange service is unavailable. Simply return your item and place a new order at your convenience. If you place a new order, let us know and the return label fee will be waived.

Merchandise labeled as Final Sale, may not be returned or exchanged.

United States Returns

Original shipping costs are non-refundable and a $15 USD fee will be applied if you choose to use our prepaid domestic return label. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

United States Returns

Start your return or send us a message at team@blackember.com

International Returns

Original shipping costs are non-refundable and you will choose your own carrier to return your items. Include your original packing slip and use a tracking service to guarantee your delivery. Packages that are lost and untraceable are not eligible for refunds. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

International Returns

Send us a message at team@blackember.com