We’re happy to offer free shipping on all domestic orders over $149. Free shipping transit times typically range from 1 to 10 days, depending on your location. All orders ship from our facility in San Francisco, California.

For in-stock items, orders are processed and shipped within 24–72 hours, excluding weekends and federal holidays. Our warehouse operates Monday through Friday and is closed on weekends, so if your order is placed over the weekend, it will ship out the next business day.

If you selected Express or Priority shipping, your order will be prioritized and leave our warehouse right away, excluding weekends.

You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Sales tax only applies to orders shipped within the state of California.

We’re happy to offer free shipping to Anywhere in the World for orders over $399. Free shipping transit times typically range from 5-7 days, depending on your location. All orders ship from our facility in San Francisco, California.

If your order is under $399, we offer the following subsidized flat rates:

• $39.99 USD for shipping to Anywhere in the World
• $19.99 USD for shipping to Canada

In addition, we offer subsidized rates for small packages, depending on the size, weight, and destination. If your order qualifies, we’ll automatically apply the best available rate at checkout.

For in-stock items, orders are processed and shipped within 24–72 hours, excluding weekends and federal holidays. Our warehouse operates Monday through Friday and is closed on weekends, so if your order is placed over the weekend, it will ship out the next business day.

If you selected Express or Priority shipping, your order will be prioritized and leave our warehouse right away, excluding weekends.

Import duties and taxes are the responsibility of the recipient. Import duties for your country can be found under HTS code 4202. Duties may range from 0% to 20% + depending on the country of import.

If a package is refused because of import duties, it may be abandoned, destroyed, or returned to us. If abandoned or destroyed, we are unable to issue a refund, including the original shipping fee. If returned to us, we will refund your order less the return shipping cost. We recommend checking your country’s import policies before placing your order to avoid any unexpected charges or complications.

Black Ember stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days of your delivery date for a full refund.

Items must be in brand new condition and the original tags must be attached.

Packs with any sign of wear will not be accepted for return.

Allow our warehouse up to 14 business days from the time your return has arrived to inspect, restock and process your refund. We will send you a confirmation email when your refund has been applied to the original method of payment.

Business days do not include Saturdays, Sundays or national holidays.

At this time, exchange services are unavailable. Simply make a return and place a new order at your convenience. If you place a new order, let us know and the prepaid return label fee will be waived.

Merchandise labeled as Final Sale, may not be returned or exchanged.

UNITED STATES RETURNS

Original shipping costs are non-refundable and a $15 USD fee will be applied if you choose to use our subsidized prepaid domestic return label. ($5 for accessory items.) Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued. 

Begin your return

INTERNATIONAL RETURNS

Original shipping costs are non-refundable and simply choose a carrier of your choice to return your items. Use a tracking service to guarantee your delivery. Packages that are lost and untraceable are not eligible for refunds. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued. 

Begin your return

Products in high demand are offered for preorder so you can reserve your items before they arrive. Popular products often sell out quickly, so your preorder guarantees your reservation.

• Your payment is processed at the time of order to confirm your reservation.
• Estimated shipping dates are listed on each product page but may change due to transit conditions.
• During the preorder period, you may receive a tiered discount - the earlier you preorder, the larger the discount. Once products arrive, all items are full price.

If you wish to cancel your preorder at any time before shipping, send us a note at team@blackember.com. We’ll also honor your preorder discount on a future order.

All Black Ember products are backed by a lifetime guarantee to be free of defects in materials and construction.

Wallets are warranted to be free from any defect in materials and construction for a period of two years.

We repair or replace any items found to be defective in materials and/or workmanship at no charge to you and we cover the cost of shipping as well. The warranty applies to the original owner only and does not cover normal wear-and-tear or abuse.

If you would like to make a warranty claim please send us message at team@blackember.com with your name and order number in the subject line. A claim can only be made for purchases from BLACK EMBER directly or from authorized retailers and requires proof of purchase.

We put tons of effort into developing and testing our packs. Each Black Ember pack comes with a lifetime warranty to back it up. Our packs are durable, highly functional and highly water-resistant. We obsess over functional and aesthetic detail. Each textile or hardware specification has been carefully chosen for its particular performance characteristics and aesthetic quality. Take good care of your pack and you can expect it to literally last a lifetime.

Black Ember is proud to be the world's first brand to collaborate with CORDURA®  Advanced Fabrics on the launch of its new CORDURA® re/cor™ RN66 collection. It is the first 100% recycled nylon 6,6 textile from CORDURA®. When compared to virgin N6,6 production CORDURA® re/cor™ RN66 produces 83% fewer GHG emissions, consumes 82% less energy and uses 57% less water.

The CORDURA® re/cor™ RN66 refers to recycled Nylon 6,6. That 6,6 rating means it's a high tenacity nylon and that it is ultra-durable. CORDURA® re/cor™ RN66 has passed the brutal barrage of tests that make a woven nylon CORDURA® brand certified.

After over a year of development, EmberTex™ is a twisted nylon 6 engineered for exceptional durability, featuring an abrasion-resistant coating. We’re proud to share that EmberTex™ is completely free of PFAS chemicals, reflecting our commitment to safer, more sustainable materials.

Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source. 

Black Ember is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be shared with any third party for any reason.