Free shipping is available for all domestic orders over $195 USD. For orders under $195 USD, shipping is calculated by weight and final destination. Low-cost options for small packets are offered as well. You may add items to your cart and view all your shipping options and final costs before checkout. In stock items ship within 48 hours. You receive a shipping notice and tracking number once your order has processed. Allow up to two days to begin tracking your package.
Sales tax only applies to sales made within California.
Free Fedex 5day shipping is available for all INTL orders over $375 USD. For orders under $375 a special $45 flat rate option is available to Anywhere in the World. Low-cost options for small packets are offered as well. You may add items to your cart and view all your shipping options and final cost before checkout. In stock items ship within 48 hours. You receive a shipping notice and tracking number once your order has processed. Allow up to two days to begin tracking your package.
Import duties and taxes levied by your country are the responsibility of the recipient. If a package is refused due to the cost of import duties, the package may be abandoned, destroyed, or returned to sender by Fedex Express. If the package is abandoned and/or destroyed a refund will not be processed, including the original shipping fee. If the package is returned to sender, and arrives in our US facility, a return will be processed, less the return shipping fee.
Import duties for your country can be found under HTS code 4202. Duties may range from 0% to 20% + depending on the country of import.
Products in high demand are offered for preorder so that you may reserve your items prior to their arrival. Popular products often sell out prior to arrival and your preorder guarantees the reservation of your items. Your payment is processed when your order is made to confirm your reservation. Estimated ship dates can be found on each product page. As a benefit, during the preorder period, you may receive a preorder discount. Discounts are tiered; the earlier you place your preorder, the larger discount you receive. All products are full price once they arrive.
Preorders may be cancelled at any time prior to shipping. Let us know at email@example.com if you would like to cancel your preorder.
Shipping dates provided are only estimates and may change at any time due to real-time transit conditions.
All Black Ember products are backed by a lifetime guarantee to be free of defects in materials and construction. We repair or replace any items found to be defective in materials and/or workmanship at no charge to you and we cover the cost of shipping as well. The warranty applies to the original owner only and does not cover normal wear-and-tear or abuse.
RETURNS AND EXCHANGES
Black Ember stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days of your purchase date for a full refund (30-days within the shipping date for preorders), less shipping.
Items must be in brand new condition and original tags must be attached. Packs with any sign of wear will not be accepted for return. Contact us at firstname.lastname@example.org to let us know why you would like to return your items. Do not ship your return back without authorization as it will not be processed.
United States Returns
Original shipping costs are non-refundable and a $15 USD fee will be applied if you choose to use our prepaid domestic return label. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
Original shipping costs are non-refundable and you will choose your own carrier to return your items. Include your original packing slip and use a tracking service to guarantee your delivery. Packages that are lost and untraceable are not eligible for refunds. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
One your item is received, inspected and accepted, your refund will be processed and applied to the original method of payment.
Allow 7-10 business days to process returns once the return arrives in our facility.
Merchandise labeled as Final Sale, may not be returned or exchanged.
At this time, exchanges are not offered. Please return the product and place a new order at anytime.
United States Returns
Send us a message at email@example.com
We put tons of effort into developing and testing our packs. Each Black Ember pack comes with a lifetime warranty to back it up. Our packs are durable, highly functional and waterproof. We obsess over functional and aesthetic detail: each textile or hardware specification has been carefully chosen for its particular performance characteristics and aesthetic quality. Take good care of your pack and you can expect it to literally last a lifetime.
While post consumer content materials (such as PET) promise the beginnings of a closed loop product cycle, these materials have also been shown in recent studies to shed microfiber particles over time of use: deteriorating the product quality and shedding the fibers into the environment. Our position is to specify the highest quality materials we can procure to last a lifetime. In our opinion the High Tenacity Nylon fibers we use (although not made from post consumer content) are a better solution than Poly based at this time.
Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source.
Black Ember is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be shared with any third party for any reason.