FREE SHIPPING is available for all domestic orders. Free shipping options include USPS Priority Mail and USPS Ground Advantage. Free shipping transit times can vary anywhere from one to ten days depending on the destination. We ship from San Francisco, California.

In stock items ship within 24-72 hours, excluding federal holidays. You will receive a shipping notice and a tracking number once your order has shipped.

If you have paid for Express or Priority service, your shipment leaves right away.

Sales tax only applies to sales made within the state of California. 

FREE SHIPPING is available to Anywhere in the World for orders over $399 USD. For orders under $399, a subsidized flat rate of $29 is available for shipments going to Canada and a subsidized flat rate of $49 is available for shipments going to Everywhere else in the World. International shipping options include Fedex Express Economy and Fedex Express Priority services. We ship from San Francisco, California.

Subsidized rates for small packets are available as well.

In stock items ship within 24-72 hours, excluding federal holidays. You will receive a shipping notice and a tracking number once your order has shipped.

If you have paid for Priority service, your shipment leaves right away.

Import duties and taxes are the responsibility of the recipient. Import duties for your country can be found under HTS code 4202. Duties may range from 0% to 20% + depending on the country of import.

If a package is refused due to the cost of import duties, the package may be abandoned, destroyed, or returned to us. If the package is abandoned or destroyed a refund will not be processed, including the original shipping fee. If the package is returned to us, a return will be processed, less the return shipping fee.

Black Ember stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days of your purchase date for a full refund (30-days within the shipping date for preorders), less shipping.

Items must be in brand new condition and the original tags must be attached.

Packs with any sign of wear will not be accepted for return. Contact us at team@blackember.com to let us know why you would like to return your items. Do not ship your return back without authorization as it will not be processed.

Once your item is received, inspected and accepted, your refund will be processed and applied to the original method of payment. Allow 10-14 business days from the time your return is received to process your return.

At this time, exchange service is unavailable. Simply make a return and place a new order at your convenience. If you place a new order, let us know and the prepaid return label fee will be waived.

Merchandise labeled as Final Sale, may not be returned or exchanged.

United States Returns

Original shipping costs are non-refundable and a $15 USD fee will be applied if you choose to use our subsidized prepaid domestic return label. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

Start your return or send us a message at team@blackember.com.

International Returns

Original shipping costs are non-refundable and simply choose a carrier of your choice to return your items. Use a tracking service to guarantee your delivery. Packages that are lost and untraceable are not eligible for refunds. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

Send us a message at team@blackember.com.

Products in high demand are offered for preorder so that you may reserve your items prior to arrival. Popular products often sell out prior to arrival. Your preorder guarantees the reservation of your items. Your payment is processed when your order is made to confirm your reservation. Estimated shipping dates can be found on each product page. As a benefit, during the preorder period, you may receive a preorder discount. Discounts are tiered; the earlier you place your preorder, the larger discount you receive. All products are full price once they arrive.

Preorders may be canceled at any time prior to shipping. Let us know at team@blackember.com if you would like to cancel your preorder. We'll honor your preorder discount price for a future order as well.

Shipping dates provided are only estimates and may change at any time due to real-time transit conditions.

All Black Ember products are backed by a lifetime guarantee to be free of defects in materials and construction.

Wallets are warranted to be free from any defect in materials and construction for a period of two years.

We repair or replace any items found to be defective in materials and/or workmanship at no charge to you and we cover the cost of shipping as well. The warranty applies to the original owner only and does not cover normal wear-and-tear or abuse.

If you would like to make a warranty claim please send us message at team@blackember.com with your name and order number in the subject line. A claim can only be made for purchases from BLACK EMBER directly or from authorized retailers and requires proof of purchase.

We put tons of effort into developing and testing our packs. Each Black Ember pack comes with a lifetime warranty to back it up. Our packs are durable, highly functional and highly water-resistant. We obsess over functional and aesthetic detail. Each textile or hardware specification has been carefully chosen for its particular performance characteristics and aesthetic quality. Take good care of your pack and you can expect it to literally last a lifetime.

While post consumer content materials (such as PET) promise the beginnings of a closed loop product cycle, these materials have also been shown in recent studies to shed microfiber particles over time of use: deteriorating the product quality and shedding the fibers into the environment. Our position is to specify the highest quality materials we can procure to last a lifetime. In our opinion the High Tenacity Nylon fibers we use (although not made from post consumer content) are a better solution than Poly based at this time.

Black Ember is proud to be the world's first brand to collaborate with CORDURA®  Advanced Fabrics on the launch of its new CORDURA® re/cor™ RN66 collection. It is the first 100% recycled nylon 6,6 textile from CORDURA®. When compared to virgin N6,6 production CORDURA® re/cor™ RN66 produces 83% fewer GHG emissions, consumes 82% less energy and uses 57% less water.

The CORDURA® re/cor™ RN66 refers to recycled Nylon 6,6. That 6,6 rating means it's a high tenacity nylon and that it is ultra-durable. CORDURA® re/cor™ RN66 has passed the brutal barrage of tests that make a woven nylon CORDURA® brand certified.

Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source. 

Black Ember is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be shared with any third party for any reason.