Free Fedex 5day shipping is available for all INTL orders over $395 USD. For orders under $395 a special $45 flat rate option is available to Anywhere in the World. Low-cost options for small packets are offered as well. You may add items to your cart and view all your shipping options and final cost before checkout. In stock items ship the same day, next day, or next business day if the order is placed on a weekend (US PST). You receive a shipping notice and tracking number once your order has shipped.

Import duties and taxes are the responsibility of the recipient. 

If a package is refused due to the cost of import duties, the package may be abandoned, destroyed, or returned to sender by Fedex. If the package is abandoned or destroyed a refund will not be processed, including the original shipping fee. If the package is returned to sender, a return will be processed, less the return shipping fee.

Import duties for your country can be found under HTS code 4202. Duties may range from 0% to 20% + depending on the country of import.

Products in high demand are offered for preorder so that you may reserve your items prior to their arrival. Popular products often sell out prior to arrival and your preorder guarantees the reservation of your items. Your payment is processed when your order is made to confirm your reservation. Estimated ship dates can be found on each product page. As a benefit, during the preorder period, you may receive a preorder discount. Discounts are tiered; the earlier you place your preorder, the larger discount you receive. All products are full price once they arrive.

Preorders may be cancelled at any time prior to shipping. Let us know at team@blackember.com if you would like to cancel your preorder.

Shipping dates provided are only estimates and may change at any time due to real-time transit conditions.

All Black Ember products are backed by a lifetime guarantee to be free of defects in materials and construction.

Wallets are warranted to be free from any defect in materials and construction for a period of two years.

We repair or replace any items found to be defective in materials and/or workmanship at no charge to you and we cover the cost of shipping as well. The warranty applies to the original owner only and does not cover normal wear-and-tear or abuse.

Black Ember stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days of your purchase date for a full refund (30-days within the shipping date for preorders), less shipping.

Items must be in brand new condition and original tags must be attached.

Packs with any sign of wear will not be accepted for return. Contact us at team@blackember.com to let us know why you would like to return your items. Do not ship your return back without authorization as it will not be processed.

One your item is received, inspected and accepted, your refund will be processed and applied to the original method of payment. Allow 7-14 business days to process your return.

At this time, exchange service is unavailable. Simply return your item and place a new order at your convenience. If you place a new order, let us know and the return label fee will be waived.

Merchandise labeled as Final Sale, may not be returned or exchanged.

United States Returns

Original shipping costs are non-refundable and a $15 USD fee will be applied if you choose to use our prepaid domestic return label. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

United States Returns

Start your return or send us a message at team@blackember.com

International Returns

Original shipping costs are non-refundable and you will choose your own carrier to return your items. Include your original packing slip and use a tracking service to guarantee your delivery. Packages that are lost and untraceable are not eligible for refunds. Black Ember reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

International Returns

Send us a message at team@blackember.com

Black Ember is proud to be the first brand in the World to offer the first recycled CORDURA® Nylon fabric. Our latest packs are the first in the World to be made from the new CORDURA® re/cor™ RN66, 100% recycled nylon 6,6.

We were frustrated by the choices out there for recycled fabrics. Most of what you see in recycled fabrics for packs is Polyester based, and a lot of that poly-based textile tends to degrade over time. Not only does that make those recycled Polyesters less sustainable as they shed micro particles into the environment, it also means they tend to be less durable in the long haul. We made a call to our friends at CORDURA® to see if they might be working on a recycled nylon. That's when they introduced us to their new RN66, re/cor fabric. The RN66 code name stands for recycled nylon six. That 66 rating means it's a High Tenacity Nylon that's ultra durable and it means it's passed the brutal barrage of tests that make a woven nylon a CORDURA®.

Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source. 

Black Ember is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be shared with any third party for any reason.