UNITED STATES SHIPPING POLICY
Shipping within the United States is calculated by weight. You may view your shipping options and cost before checkout. A tracking number is generated and sent to your email when your order is processed. You may continue to track your order on either USPS or FedEx.
INTERNATIONAL SHIPPING POLICY
Shipping to Anywhere in the World is calculated by weight. You may view your shipping options and cost before checkout. A tracking number is generated and sent to your email when your order is processed. You may continue to track your order on either USPS or FedEx. Our shipping rate is for the shipping cost only. It does not include duties, taxes and other import charges levied by the importing country. Any duties, taxes and other import charges need to be paid by the customer upon delivery.
Sales tax is charged only to orders shipped in California.
Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source.
All of our products are backed by a lifetime guarantee to be free of defects in materials and construction. We repair or replace any items found to be defective in materials and/or workmanship free-of-charge and cover the cost of shipping. The warranty applies to the original owner only and does not cover normal wear-and-tear or abuse.
A pre-order is a reservation of an item that is not yet available for sale, but will be soon. Pre-orders allow you to reserve your item and guarantees immediate shipment upon release. Your credit card will be charged at the time of your order. An estimated delivery date is indicated for each pre-order item within the product page. You will receive a confirmation email as soon as the package is shipped.
Black Ember stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days for a full refund, less shipping. Items must be in brand new condition with tags attached. Contact firstname.lastname@example.org for your RMA. Returns will not be accepted without a RMA. Allow 5-7 business days to process your refund.
Black Ember is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be given to any third party for any reason, ever.