UNITED STATES SHIPPING POLICY Shipping is calculated by weight. A tracking number is automatically generated and sent to your email when your order is processed. You may continue to track your order on USPS or FedEx. FedEx shipments will require signature confirmation.
INTERNATIONAL SHIPPING POLICY
Black Ember offers International Shipping to Anywhere in the World by weight. A tracking number is automatically generated and sent to your email when your order is processed. You may continue to track your order on USPS or FedEx. Our shipping rate is for the shipping cost only. It does not include duties, taxes and other import charges levied by the importing country. Any duties, taxes and other import charges need to be paid by the customer upon delivery. FedEx shipments will require signature confirmation.
Black Ember only charges sales tax to orders shipped in California.
Our checkout is SSL enabled and secured with a 256-bit encrypted connection. This is the same level of encryption used by large banks to keep your information secure. SSL encryption is absolutely vital and can be seen in a browser window by the "s" in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source.
Black Ember Backpacks carry a lifetime guarantee to be free of defects in materials and construction. This does not cover normal wear and tear or abuse. We will repair or replace, any item that is found to be defective in materials or workmanship. The warranty is considered in effect from the original date of purchase and applies to the original owner only.
A pre-order is a reservation of an item that is not yet available for sale, but will be soon. Pre-orders allow you to reserve your item and guarantees immediate shipment upon release. Your credit card will be charged at the time of your order. An estimated delivery date is indicated for each pre-order item within the product page. You will receive a confirmation email as soon as the package is shipped.
Black Ember stands behind the quality of all of our products and we hope you're happy with your gear. If you're unsatisfied for any reason, you may return your items within 30-days for a full refund, less shipping. Tags must be attached and items must be in brand new condition.
Black Ember is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join the Black Ember community will never be given to any third party or any reason.